How Do I Request a Quote for a Custom Product With My Logo?
1. Browse the Product Catalog
- Use the Product Categories or search bar to find the items you need.
2. Select an Item
- Click on the product you’re interested in to view details, including price, size, and color options.
3. Choose Quantity
- Enter the desired quantity in the provided field on the product page.
4. Upload Your Logo and Add Notes
- Attach your logo file and add any special notes or instructions.
5. Add to Cart
- Once ready, click “Add to Cart” to include the item in your order.
6. Review Cart and Proceed to Checkout
- After adding all items, review your cart to confirm quantities, adjust items, or remove any as needed.
- Note: Most items are priced for a one-color imprint unless otherwise specified.
7. Submit Your Draft Order for a Quote
- Go through the checkout process to submit your draft order. You will not be charged yet.
- Our customer service team will review your artwork to ensure it fits the chosen items, add any necessary shipping/freight charges, and email you a confirmation to finalize and pay for your order.
8. Finalize and Make a Secure Payment
- After reviewing the confirmation email, you can make a secure payment directly on the website. A final confirmation email will be sent once your order is placed.
Frequently Asked Questions
1. Can I see a mockup of my logo on the product before ordering?
Answer: Yes. Once we receive your logo and request, we’ll provide a mockup for your approval before moving forward with production.
2. How long does it take to receive a quote?
Answer: Depending on the complexity of your project, you’ll receive a quote within 24-48 hours of submitting your request.
3. What is the minimum order quantity for custom logo products?
Answer: Minimum order quantities vary by product. Please check the product details or include your quantity needs in the comments when placing your request.
4. Are there additional fees for logo customization?
Answer: Yes. A “Setup Fee” may apply to prepare your logo for printing or engraving. Custom-shaped items may also have a “Mold Fee.” Fees depend on the product and customization type and are detailed on each product page.
5. Where can I find setup fees for each product?
Answer: In pricing or customization, setup fees are listed on individual product pages under the “Setup Fee” section. Fees are typically charged per color and imprint location.
6. Do I need to pay the setup fee for reorders?
Answer: No. Setup fees are usually only applied to the first order if you reorder the same product with the same logo. However, if your artwork changes, an additional setup fee may apply. Please check product details or contact us to confirm.
7. How long will it take to arrive once my order is placed?
Answer: Delivery times depend on the product, customization needs, and your location. Standard orders ship within 10-14 business days, while custom or bulk orders may take longer. Expedited shipping options are available upon request.
8. Do you offer military-specific promotional products?
Answer: Yes, we offer a wide range of military-focused products, including branded apparel, gear, and accessories designed for military units, veterans’ organizations, and related awareness programs.
9. What payment methods do you accept?
Answer: We accept major credit cards, and for bulk orders, we offer invoicing options for approved accounts.
10. What support does Lomar Specialty Advertising provide during the ordering process?
Answer: Our dedicated sales team will assist you with everything from product selection to customization and logistics, ensuring a smooth experience. For personalized support, contact our sales representative, Matt Kenney.
11. How do I contact customer service?
Answer: Email us at customerservice@lomarspecialtyad.com or call us at (866) 217-9312. We’re here to help with product selection, customization, bulk orders, and any other questions.
